How can I change or adjust the payment term?
As a customer, you can view and adjust your payment information and due invoices for your order at any time directly in the Klarna app or on Klarna.
Here you can find reasons why you can adjust the payment term:
Delayed delivery:
If you have not yet received your package by the payment due date, you can pause your invoice on your own at Klarna.
To do this, go to the relevant invoice and report the problem. The invoice will then be paused for 21 days. If you have received the package within this time, you can unblock it again. If you do not deactivate the pause yourself, you will be contacted automatically by Klarna.
If you need another extension, it is important that you reply to the email from Klarna so that the pause is extended.
Returns:
If you want to return items from your order, go to the invoice and click on "Register return". Your invoice will be paused for 28 days.
If your return is submitted during this period, you will receive an updated invoice with a new payment date. If no return is posted, you will be contacted again by Klarna. Please reply to this email as soon as possible.
It is important that you keep the receipts and correspondence until the process is completed.
Reminder fees:
In case of late delivery or a return, Klarna will reimburse you for reminder fees. It is only important that you contact Klarna independently.
As a merchant, we do not receive any information from Klarna and cannot request a waiver of the fees.
Back to Onlinestore